Is your charity website donor-friendly? Maximise potential of your online presence 5 months ago

In 2018, it’s essential that as a charity or not-for-profit, your website is user-friendly, functional and gives those who visit what they’re looking for at the click of a button.

The 2018 Global NGO tech Report states that 92% of NGOs across the world have an active website making it clear that your web presence is non-negotiable.

But, with the cost to create a sleek and fully-functioning website far exceeding often-tight charity budgets, it can be tempting to underestimate the power of your online real estate.

Your website is the first port of call for donors, potential donors, potential volunteers and those who wish to fundraise on your behalf, so it’s vital it reaches its full capacity to help you achieve your mission.

Follow these simple recommendations to increase efficiencies of your website with relatively minor impact on a small budget.

Integrate ‘donate’ buttons with a payment gateway and CRM

Your ‘donate now’ button must be one of the first things your website visitors see when they get to your site. People don’t have a lot of time these days, and if you make donating complicated, the website visitor will give up and move onto the next worthy cause before they’ve had a chance to make their gift.

Connect the donate button with a payment gateway such as Stripe or Paypal making the donation process simple and efficient. If your donate button is just bank account details to make a manual transfer, you’re likely to lose donors by making it too hard for them to support you.

Once an online donation is made, your website should connect with your CRM to capture specific data that can be used for future analysis.

SupporterHub is a charity-focused CRM that automates the creation of new donor records, adds donations to existing records and updates preferred mailing codes from information giving during online donations.

Give clear instructions on how someone can support

While a website needs to be donation-friendly, it’s important to remember that not everyone who supports you wants to donate financially.

Perhaps website visitors want to volunteer, hold an event, or offer in-kind donations as prizes or gifts. You must have a concise sitemap that meets the need of each supporter type and gives simple instructions on how they can help you further.

Add a lead magnet

Add a lead magnet to your homepage to maximise opportunity to capture email addresses and personal information from anyone who visits your site.

However an internet searcher has landed on your homepage, offering them something in exchange for their email address will mean valuable growth for your EDM list and begin the all-important communication journey.

To increase efficiencies, you can integrate your lead magnet with your email database using a data-centric CRM such as SupporterHub. Prospect information is automatically loaded into the database and you don’t have to do a thing.

Implement systems to capture interest

People may visit your site who aren’t yet ready to support you. Perhaps someone is considering volunteer opportunities in the local area or deciding on a worthy cause to make their regular tax donation.

Encourage all website visitors to sign up to a newsletter remembering to add the all-important ‘what brings you here?’ box so you can keep in touch, get to know them better and find out what steps you need to take to encourage further action.

Provide clear mission and vision statements

Your website copy should be clear and easy to read but many charities overlook the importance of a mission and vision statement. This critical information helps potential donors and supporters understand your broader core values which helps build relationships and encourages support.

Segment your database

Your website is a great tool for building your database of donors, potential donors, volunteers, potential volunteers, those who are holding an event and those who have signed up for your lead magnet.

Of course, you’re going to keep in touch with these people via email or mail, but it’s essential you segment your database via the information they provide online, so your language is appropriate.

You can’t thank a potential volunteer for a donation they haven’t made, and you must always thank a donor for their financial support. SupporterHub manages front-end data and segments accordingly to add records to an appropriate communication journey to help further build relationships.

SupporterHub is a charity-focussed CRM that integrates with your website to provide a smooth, streamlined and efficient program to capture data and provide the best user experience for your website visitors.

To enquire about a FREE trial license for SupporterHub and maximise the potential of your website as a fundraising tool, call us on 02 8074 3788 or sign up today.