Privacy & Data Protection Policy

This privacy policy outlines the procedures that SupporterHub Pty Ltd (“SupporterHub”) have in place to protect your privacy regarding the collection and use of any personal information (i.e. information from which you can be identified) that you give to us, or that we collect when you use this website or any of our products. We respect your privacy and take care in the storage and use of your personal information.

It sets out how your personal data is collected and used when you register for and use our service (“Services”).

SupporterHub is the controller of your data.

We respect your privacy and so all personal data is collected and processed to the highest standard in compliance with current data protection legislation.

Where you can get more information

If you have any questions on this policy please contact us here.

We may update this policy from time to time and would encourage you to revisit it regularly to check you are happy with any changes. This policy is effective from 25 May 2018.

Data that we will collect

In order to apply for and to use the Services, we will need to collect some personal data about you. This personal data may include your name and contact details and other information that identifies you personally and that you provide when you register for an account and use the Services. We may also collect additional information if you provide us with feedback on the Services or you use our Service Portal.

Retention of your data

We will retain your data until you tell us you no longer wish to use the Services and for a period of seven years thereafter, as required by law.

How we use your data

We need to process your personal data to provide the Services you request in the form that you require. Your data will be used in the following ways:

  • to provide you with the Services – which involves processing your data in order to set up, administer and maintain your account and all records relating to it
  • to communicate with you about your account and the Services
  • to enable us and third parties on our behalf to carry out technical, logistical or other functions to support the Services and the technical and management systems upon which they rely
  • to enable us and third parties on our behalf to monitor website use and traffic patterns and carry out data analysis with regard to the Services in order to improve the Services and for our internal business purposes
  • to enable us to conduct marketing activities if you have consented to these as described below

Disclosures of your information

In order to provide the Services, we may need to pass on your data to other companies within the SupporterHub group of companies who help us perform the Services.

Data may also be provided to the following classes of suppliers for us to provide the Services:

  • Payment processors
  • Document storage companies
  • Loyalty scheme administrators
  • Marketing agencies
  • Partner organisations that supply services include in our products

We may also share your data with fraud prevention agencies to help prevent fraud and money laundering and to verify your identity.

When we and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the Services you have requested.

We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime. You may be refused certain services, finance or employment as a result of this.

Fraud prevention agencies can retain your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held by them for up to six years.

Marketing and Preferences

If you have specifically opted in during the application or registration process with us, your personal data will be used to send you emails and marketing communications depending upon the marketing preferences that you opted for.

You may opt out or change your marketing preferences at any time by contacting us.

Overseas transfers of data

Since SupporterHub operates globally, your data may be transferred to affiliates and third parties outside of Australia to countries that do not have as strong data protection laws as are in place within the Australian Privacy Act. This is in order that we can provide the services to you. In particular email communications that you receive may be provided via a US based supplier.

In any such cases we will ensure that strict contractual protection applies in order to ensure that adequate safeguards are in place.

If you would like more information on this then please contact us.

Cookies

A cookie is a file that is automatically stored on your computer when you visit our website that allows us to recognise that your computer has visited our website previously.

We use cookies for a number of reasons to help provide the Services and to monitor the use of our website. Cookies do not identify you personally.

Other websites

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Your rights

You may ask us to provide a copy of the personal information that we hold about you by contacting us .

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible using the link above.

You are also entitled to request the erasure of your data if you wish to stop using the Services, unless we need to retain a copy for legal reasons.

If you believe that your information has been misused in connection with the Services you have the right to lodge a complaint at with the relevant Supervising Authority for your country. For Australia this is the Australia Communications and Media Authority, https://www.acma.gov.au/.